Legal notice

Seller
TOAI Co., Ltd.

Representative
Motoki Higashihara, CEO

Address
Karasuma Building, 5th Floor
85-1 Mikura-cho, Karasuma-nishiiru, Sanjo-dori, Nakagyo-ku, Kyoto-shi, Kyoto 604-8172, Japan

Phone Number
+81-75-223-6660
This is the main support number of our headquarters. Support is provided in Japanese only. International call charges will be borne by the caller. For inquiries in other languages, please use the contact form.

Email Address
contact@entertainment-hub-kyoto.com

Product Price

Prices are listed on each product page.

Additional Fees

Shipping Fee:

  • Please check the shipping fee via purchase flow.

Payment Methods

  • Credit Card (Visa, MasterCard, AMEX, JCB, Diners, Discover)

  • Digital Wallet / QR Code Payments (PayPay, Merpay, Rakuten Pay)

  • Deferred Payment (Paidy)

  • Bank Transfer (Bank Transfer, Pay-easy)

Timing of Payment

  • Credit Card: Payment is confirmed at the time of order.

  • Digital Wallet / QR Code: Payment is confirmed at the time of order.

  • Deferred Payment: Payment is confirmed at the time of order.

  • Bank Transfer (including Pay-easy): Please complete the payment within 7 days after placing your order.

Shipping Schedule

Products will be shipped sequentially starting from the middle of the month following the payment date.

  • Estimated shipping time is approximately 4 weeks after purchase.

  • In some cases, shipping may take place immediately after the exhibition ends. Please check the notes at the end of the relevant exhibition on the “Exhibition” page for details.

Returns, Defective Items, and Cancellations

We do not accept returns or exchanges due to customer preferences.
We will accept returns or exchanges only in the case of defective items or shipping errors on our part.
In such cases, we will bear the return shipping costs.

Eligible for Return:

  • Defective items or items shipped in error

Return Period:

  • You must contact us within 7 days of receiving the product.

Return Method:

  • Please request a refund via email.

  • The purchase amount will be refunded to your designated bank account within 14 days.